Privacy Policy

JK Electrical & Mechanical Services Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following personal data:

• Contact details such as your name, email address, telephone number, and company name.
• Project enquiry details including scope, location, and requirements.
• Communications between you and us, including emails and call-back requests.
• Technical data such as your IP address and browsing activity on our website.

We use your personal data for the following purposes:

• Responding to enquiries and providing quotes for our services.
• Delivering contracted M&E services and managing projects.
• Communicating with you about your project or enquiry.
• Improving our website, services, and customer experience.
• Complying with legal and regulatory obligations.

We process your personal data on the legal basis of: your consent; the performance of a contract; compliance with a legal obligation; or our legitimate interests in operating our business effectively.

We do not sell your personal data. We may share it with trusted third-party service providers (such as IT and accounting providers) who act on our behalf under appropriate data processing agreements. We may also disclose data where required by law.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Project-related data is typically retained for a minimum of six years.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data ("right to be forgotten").
• Object to or restrict the processing of your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO).

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@jk-ems.co.uk or write to: JK Electrical & Mechanical Services Ltd, Suite A, 3rd Floor, Ardenham Court, Aylesbury, HP19 8HT.